Terms of service

Last updated: August 21, 2026

Overview

Welcome to Dewluna Beauty.

Dewluna Beauty is operated under the registered trade name COSMETICS DEWLUNA, a Sole Establishment licensed in Abu Dhabi, United Arab Emirates under Licence No. CN-6584288.

The terms “Dewluna,” “we,” “us,” and “our” refer to COSMETICS DEWLUNA, trading as Dewluna Beauty.

We operate this website and online store, including all related information, content, features, tools, products, and services offered through it (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies referenced on our website, govern your use of the Services and purchases from Dewluna.

By visiting, accessing, interacting with, or purchasing through our Services, you agree to these Terms.

If you do not agree to these Terms, please do not use the Services.

Nothing in these Terms is intended to exclude or limit any mandatory rights available to you under applicable consumer protection laws.

1. Eligibility and Accounts

By using our Services or placing an order, you confirm that you have the legal capacity to enter into a binding agreement or, where required, that you are using the Services with the permission and supervision of a parent or legal guardian.

When placing an order or creating an account, you agree to provide accurate, current, and complete information.

You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account.

You may not use another person's identity, personal information, or payment method without authorization.

2. Our Products

We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions, styles, features, and other information displayed on our website are accurate.

However, product colours and appearance may vary slightly depending on lighting, photography, screen settings, device settings, and reasonable manufacturing variations.

Minor visual differences that do not materially affect the product do not constitute a defect.

Nothing in this section affects your rights if a product is defective, damaged, incomplete, incorrect, or materially different from the description provided at the time of purchase.

Product availability is not guaranteed.

We reserve the right to update, modify, limit, or discontinue products, styles, packaging, or product variations at any time.

Products should be used only as intended and in accordance with any instructions or warnings provided with them.

3. Orders

When you place an order through our website, you are submitting a request to purchase the products included in that order.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including where:

  • A product is unavailable

  • There is an obvious pricing or product information error

  • Payment cannot be authorized or verified

  • We reasonably suspect fraud, misuse, or unauthorized activity

  • The order breaches these Terms or applicable law

  • We are unable to deliver to the requested destination

If we cancel an order after payment has been successfully collected, we will arrange a refund to the original payment method.

Please review your order carefully before completing checkout.

Once an order has entered processing, fulfilment, or dispatch, we may not be able to modify or cancel it.

Any return or refund following delivery will be handled in accordance with our Return & Refund Policy and applicable law.

4. Prices and Payment

Product prices are displayed in the currency shown on our website or during checkout.

Prices, discounts, promotions, and product availability may change without prior notice.

Any change in pricing will not affect an order that has already been accepted, except where there is an obvious pricing error or where otherwise permitted or required by applicable law.

Shipping charges, taxes, customs duties, import charges, and other applicable fees may depend on your delivery destination and will be disclosed or applied where applicable.

You agree to provide accurate and authorized billing and payment information.

By providing payment details, you confirm that you are authorized to use the selected payment method and authorize the relevant payment provider to process your transaction.

Payments may be processed by Shopify and/or third-party payment providers.

5. Promotions and Discount Codes

From time to time, Dewluna may offer promotional codes, discounts, gifts, bundles, or special offers.

Such promotions may be subject to additional conditions, including:

  • Minimum purchase amounts

  • Eligible or excluded products

  • Specific validity periods

  • Geographic limitations

  • Usage limits

  • Customer eligibility requirements

Unless expressly stated otherwise, promotions and discount codes cannot be combined.

Promotional codes have no cash value.

We reserve the right to refuse or cancel the use of a promotion where we reasonably believe that it has been used fraudulently, incorrectly, or contrary to the stated promotional conditions.

6. Shipping and Delivery

Shipping options, charges, and estimated delivery periods are provided through our website, at checkout, and/or in our Shipping Policy.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by circumstances including:

  • Courier delays

  • Customs procedures

  • Public holidays

  • Weather conditions

  • Incorrect or incomplete delivery details

  • Events outside our reasonable control

You are responsible for providing an accurate and complete shipping address, telephone number, and other information required for delivery.

If you discover an error in your delivery information, please contact us as soon as possible.

We cannot guarantee that delivery information can be changed once an order has entered fulfilment or has been dispatched.

If an order is lost, significantly delayed, damaged in transit, or otherwise affected during delivery, please contact us so that we can investigate the matter with the relevant courier and provide an appropriate resolution where applicable.

Nothing in this section limits any mandatory rights you may have under applicable consumer protection laws.

7. Returns, Refunds and Exchanges

Returns and refunds are governed by our Return & Refund Policy.

Due to the nature of our beauty products and for hygiene reasons, products that have been opened, worn, tried on, removed from their original tray or packaging, cut, altered, or otherwise used may not be eligible for a change-of-mind return.

This restriction does not affect any rights you may have where a product is defective, damaged, incomplete, incorrect, or materially different from its description.

Please review our Return & Refund Policy before making a purchase.

8. Product Use

Our products are intended to be used in accordance with their stated purpose and any instructions provided with them.

Customers are responsible for reviewing product information and instructions before use.

You should stop using a product if you experience irritation, discomfort, or another unexpected reaction.

Dewluna is not responsible for damage resulting from misuse, improper application, failure to follow product instructions, or use of a product for a purpose for which it was not intended, except where liability cannot lawfully be excluded.

9. Intellectual Property

The Services and their contents are owned by or licensed to Dewluna and are protected by applicable intellectual property laws.

This includes, where applicable:

  • The Dewluna name and branding

  • Logos

  • Packaging designs

  • Product designs and names

  • Photographs

  • Videos

  • Graphics

  • Illustrations

  • Text

  • Website layouts

  • Marketing materials

  • Other original content

Our content is provided for your personal, non-commercial use.

Unless we have provided prior written permission, you may not copy, reproduce, republish, distribute, modify, sell, commercially exploit, or create derivative works from Dewluna content.

You may not use Dewluna's name, branding, photographs, videos, packaging, or other intellectual property in a way that falsely suggests an affiliation, endorsement, partnership, or authorization by Dewluna.

All third-party trademarks and intellectual property appearing through the Services remain the property of their respective owners.

10. Third-Party Services and Links

Our Services may contain tools, links, integrations, or functionality provided by third parties, including:

  • Shopify

  • Payment providers

  • Courier and fulfilment providers

  • Social-media platforms

  • Analytics providers

  • Other technology providers

Your use of third-party services may be subject to separate terms and privacy policies.

We are not responsible for the content, security, availability, or practices of third-party websites or services that we do not own or control.

Please review the relevant third-party policies before using those services.

11. Relationship With Shopify

Dewluna is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make through our Store are made directly with Dewluna.

By using the Services, you acknowledge that Shopify is not the seller of Dewluna products and is not responsible for the fulfilment of purchases made from Dewluna.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for claims, damages, or liabilities arising from products purchased directly from Dewluna.

Nothing in this section affects rights that cannot legally be excluded.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Because our website is powered by Shopify, Shopify may also collect and process certain personal information relating to your access to and use of our Services.

For more information about how Dewluna, Shopify, and relevant service providers process personal information, please review our Privacy Policy.

13. Reviews, Feedback and User Content

If you voluntarily submit a review, photograph, video, comment, suggestion, feedback, or other content to Dewluna, you confirm that:

  • You have the right to submit the content

  • The content is accurate to the best of your knowledge

  • The content does not infringe another person's rights

  • Any compensation or incentive received in connection with the content has been appropriately disclosed where required

You grant Dewluna a non-exclusive, worldwide, royalty-free right to use, reproduce, publish, display, adapt, and share content voluntarily submitted to us for purposes related to operating, improving, or promoting Dewluna and our Services, subject to applicable law.

You must not submit content that is unlawful, fraudulent, misleading, defamatory, abusive, obscene, infringing, or contains malicious software.

We reserve the right to remove or decline to publish content that violates these Terms or applicable law.

14. Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to matters such as:

  • Product descriptions

  • Pricing

  • Promotions

  • Availability

  • Shipping charges

  • Delivery estimates

We reserve the right to correct genuine errors and update information where necessary.

If an error materially affects an order you have already placed, we will contact you where appropriate and provide any remedy required by applicable law.

15. Prohibited Uses

You may not use the Services:

  • For an unlawful, fraudulent, or malicious purpose

  • To violate applicable laws or regulations

  • To infringe Dewluna's or another person's intellectual property or legal rights

  • To impersonate another person or provide deliberately false information

  • To interfere with the operation or security of our website

  • To introduce viruses, malicious software, or harmful code

  • To obtain or collect another person's personal information without authorization

  • To spam, phish, scrape, or improperly access our systems

  • To bypass security or access restrictions

  • To reproduce or commercially exploit website content without authorization

  • To use the Services in a way that may harm Dewluna, our customers, Shopify, or other users

We reserve the right to restrict or terminate access to the Services where we reasonably believe these Terms have been violated.

16. Suspension and Termination

We may suspend or terminate access to all or part of the Services where reasonably necessary, including where:

  • These Terms have been materially breached

  • Fraudulent or unlawful activity is reasonably suspected

  • Continued access creates a security, legal, or operational risk

Termination does not affect rights or obligations that arose before termination.

Any provisions intended by their nature to continue after termination will remain in effect.

17. Disclaimer of Warranties

We aim to provide accurate, reliable, and secure Services.

However, we cannot guarantee that our website will always be uninterrupted, error-free, or available without technical issues.

To the fullest extent permitted by applicable law, the website and Services are provided on an “as available” basis.

Nothing in these Terms excludes or limits warranties, guarantees, remedies, or consumer rights that cannot legally be excluded or limited.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Dewluna will not be responsible for indirect, incidental, special, punitive, or consequential losses arising solely from use of the Services where such liability may legally be excluded.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Nothing in these Terms limits mandatory rights or remedies available to consumers.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Dewluna harmless from third-party claims, losses, liabilities, or reasonable costs arising directly from:

  • Your unlawful use of the Services

  • Your material breach of these Terms

  • Your infringement of another person's legal or intellectual property rights

This section does not apply where liability cannot lawfully be imposed on you.

20. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent legally permitted or severed where necessary.

The remaining provisions will continue in full force and effect.

21. No Waiver and Entire Agreement

If we do not immediately exercise or enforce a right under these Terms, this does not constitute a waiver of that right.

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other expressly incorporated policies, constitute the agreement between you and Dewluna regarding your use of the Services.

22. Governing Law and Disputes

These Terms and transactions made through Dewluna are governed by the applicable laws of the United Arab Emirates.

Subject to any mandatory consumer rights, regulatory procedures, or dispute-resolution rights that may apply, disputes arising in connection with these Terms or the Services will be subject to the jurisdiction of the competent courts of Abu Dhabi, United Arab Emirates.

Nothing in this section limits any consumer rights available under applicable law.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

  • Our Services

  • Our business practices

  • Our policies

  • Legal or regulatory requirements

The latest version of these Terms will be published on this page with an updated “Last updated” date.

Where required by law, we will provide additional notice of material changes.

Your continued use of the Services after revised Terms take effect constitutes acceptance of those revised Terms to the extent permitted by applicable law.

24. Business and Contact Information

Dewluna Beauty is operated by:

Registered Trade Name: DEWLUNA COSMETICS
Trading As: Dewluna Beauty
Legal Form: Sole Establishment
Licence No.: CN-6584288
Licensed Activity: Cosmetics Sale – Retail
Jurisdiction: Abu Dhabi, United Arab Emirates

Customer & General Enquiries:
hello@dewluna.com

Official Contact Number:
+971 50 839 0302

If you have questions, complaints, or concerns regarding these Terms or an order, please contact us using the details above.