Privacy policy

Last updated: August 21, 2026

Dewluna operates this store and website, including the related information, content, features, tools, products, and services offered through it (the “Services”).

Our store is powered by Shopify, which enables us to provide our online shopping experience and related Services to you.

This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit our website, make a purchase, interact with our Services, or communicate with us.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how your personal information is handled as described below.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you.

Depending on how you interact with Dewluna, we may collect or process information including:

Contact information, such as your name, email address, telephone number, billing address, and shipping address.
Order and transaction information, including products purchased, returned or cancelled, order history, payment status, and transaction details.
Payment information required to complete your purchase. Payments may be processed by Shopify and/or third-party payment providers. Dewluna does not necessarily receive or store your complete payment card details.
Account information, if you choose to create a customer account, such as your login details, preferences, and account settings.
Communications, including information you provide when contacting us regarding an order, return, customer-service request, or other enquiry.
Device and technical information, such as your IP address, browser type, device type, network information, and other technical identifiers.
Usage information, including information about how you browse and interact with our website, products, pages, and Services.
Marketing preferences, including whether you have chosen to receive promotional communications from us.

How We Collect Personal Information

We may collect personal information:

Directly from you, such as when you place an order, create an account, subscribe to marketing communications, or contact us.
Automatically, when you browse or use our website, including through cookies and similar technologies.
From service providers, including Shopify, payment processors, shipping and fulfilment providers, analytics providers, and other companies that assist us in operating our business.
From business and marketing partners, where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information to:

Provide and Improve Our Services

This includes:

Processing and fulfilling your orders
Processing payments
Arranging shipping and delivery
Managing returns and refunds
Providing customer service
Managing customer accounts
Remembering your preferences
Improving our website, products, and shopping experience
Providing relevant product recommendations where applicable

Marketing and Advertising

Where permitted by applicable law and, where required, with your consent, we may use your information to send you marketing or promotional communications and to provide advertising that may be relevant to your interests.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in our emails.

Opting out of marketing communications will not prevent us from sending you necessary communications regarding your orders, transactions, account, or customer-service requests.

Security and Fraud Prevention

We may use personal information to:

Detect and prevent fraud
Protect transactions
Maintain the security of our website and Services
Investigate suspicious, unlawful, or malicious activity
Protect Dewluna, our customers, and others

Communicating With You

We may use your information to respond to enquiries, provide customer support, send order and delivery updates, and maintain our relationship with you.

Legal and Regulatory Purposes

We may process personal information where necessary to:

Comply with applicable laws and regulations
Respond to lawful requests from government or regulatory authorities
Protect or enforce our legal rights
Resolve disputes
Investigate potential violations of our policies or Terms of Service

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide the Services.

This may include sharing information with:

Shopify, which hosts and powers our online store.
Payment providers that process payments and transactions.
Shipping, courier and fulfilment providers that require certain information to deliver your order.
IT, hosting, analytics and security providers that assist us in operating and protecting our Services.
Customer-service providers, where applicable.
Marketing and advertising partners, where permitted by applicable law and subject to applicable privacy choices.
Professional advisers or government authorities, where disclosure is required or permitted by law.

We may also disclose information where you request or authorize us to do so.

If Dewluna undergoes a business transaction such as a merger, acquisition, restructuring, or transfer of assets, personal information may be transferred as part of that transaction in accordance with applicable law.

Relationship With Shopify

Our Services are hosted by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our store in order to provide and improve Shopify services.

Information you submit through our store may therefore be transmitted to and processed by Shopify and other service providers, including in countries other than the country in which you live.

Shopify may also process information collected through your interactions with our store in connection with certain Shopify features and services.

For more information about how Shopify handles personal information and the privacy rights available to you, please review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You may also manage certain privacy choices through the Shopify Privacy Portal:

https://privacy.shopify.com/en

Cookies and Similar Technologies

We and our service providers, including Shopify, may use cookies and similar technologies to operate the website, remember your preferences, understand how visitors use our Services, improve website performance, prevent fraud, and, where permitted, support advertising and marketing.

Depending on your location, you may be provided with options to manage or decline certain non-essential cookies.

Please note that disabling certain cookies may affect the functionality of parts of our website.

Third-Party Websites and Links

Our Services may contain links to websites or platforms operated by third parties.

Dewluna is not responsible for the privacy, security, accuracy, or practices of third-party websites that we do not operate or control.

We encourage you to review the privacy policies of any third-party services you choose to use.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children contrary to applicable law.

If you are a parent or legal guardian and believe that a child has provided us with personal information improperly, please contact us at hello@dewluna.com so that we can review and, where appropriate, delete the information.

Security

We take reasonable administrative, technical, and organizational measures to protect personal information.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

We recommend that you do not send sensitive or confidential information through unsecured communication channels.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

Fulfil and maintain customer orders
Provide our Services
Maintain appropriate business and transaction records
Comply with applicable legal, tax, accounting, and regulatory obligations
Prevent fraud
Resolve disputes
Enforce our agreements and policies

Retention periods may vary depending on the type of information and the applicable legal requirements.

Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information in certain circumstances
Request restriction of certain processing
Object to certain uses of your information where applicable
Request a copy or transfer of certain personal information where applicable
Withdraw consent where processing is based on your consent
Opt out of promotional communications

These rights may be subject to exceptions or limitations under applicable law.

We may need to verify your identity before processing certain privacy requests.

To exercise your rights, please contact hello@dewluna.com.

We will not discriminate against you for exercising your applicable privacy rights.

International Transfers

Because Dewluna uses Shopify and other service providers that may operate internationally, your personal information may be transferred, stored, or processed in countries other than the country in which you live.

Where required by applicable law, we and our service providers take appropriate measures to protect personal information transferred internationally and use legally recognized safeguards for such transfers.

Complaints

If you have a concern or complaint regarding how Dewluna handles your personal information, please contact us at hello@dewluna.com.

We will review your enquiry and respond in accordance with applicable law.

Depending on where you live, you may also have the right to submit a complaint to the relevant data-protection or regulatory authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, legal requirements, or regulatory obligations.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and provide any additional notice required by applicable law.